A ‘violent’ passenger has been banned from Jet2 for life after allegedly attacking cabin crew on a Glasgow to Tenerife flight.
The airline described the incident on Wednesday as ‘some of the most appalling behaviour ever seen on one of their flights’.
The Glasgow flight was diverted to Shannon Airport in Co Clare, Ireland, after the 20-year-old acted in an “appalling and deplorable” fashion.
The man, from Motherwell, became “disruptive” as soon as the flight took off from Glasgow, they said, with his behaviour escalating to the point of “fully attacking” cabin crew and other terrified passengers, reports the Mirror.
Video captured Garda officers removing a topless man from a plane in footage later circulated online. He was reportedly seen screaming as he was handcuffed and hauled off the flight.
Jet2 revealed on Thursday it had immediately banned him for life from flying with them, while an investigation into the incident remains ongoing. The airline added that it would be “vigorously” pursuing him “for the recovery of all costs incurred by this diversion, which will be a five-figure sum”.
“This is one of the worst cases of disruptive passenger behavior that we have ever witnessed,” stated Phil Ward, Managing Director of Jet2.com. “We would like to apologise to all colleagues and customers onboard for what they had to endure.” It is shameful that diligent clients, their families, and coworkers should have to put up with such heinous behavior, and we will actively seek Mr. Dalziel for any expenses we incurred as a result of this diversion in addition to a lifetime ban.
He went on, “We would also want to thank Garda for their support in offloading Mr. Dalziel, as well as customers and colleagues who assisted deal with him onboard. We will assist them in every way throughout their inquiry, and Mr. Dalziel should be ready to pay a heavy price for his conduct.
“Anyone who believes it could be appropriate to act in such an unacceptable manner onboard one of our flights should take this incident as a sobering warning. Fortunately, the vast majority of clients have a great time on their flights and continue to have a wonderful vacation. We will keep working hard to deliver our VIP customer care as always.Glasgow Live was informed by Garda authorities that a passenger had been placed under arrest. A representative stated: “Gardaí
“Gardaí met the aircraft and arrested the man under the Non-Fatal Offences Against the Person Act, 1997. He is currently detained under Section 4 of the Criminal Justice Act, 1984 at a Garda station in County Clare. Investigations are ongoing.”
A Jet2 spokesperson said: “After he was offloaded, a standby aircraft and crew were immediately flown to Shannon Airport to take customers to Tenerife, with Jet2.com apologising to customers for the delay to the start of their well-deserved holidays.
They added: “Ahead of the busy summer season, Jet2.com is using this incident to reiterate its commitment to its industry-leading Onboard Together policy. This policy sees Jet2.com take a zero-tolerance stance to the industry-wide issue of disruptive and offensive behaviour.”
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